Terms of service
TERMS OF SERVICE Last updated: September 24, 2026
OVERVIEW
This website is operated by ORCALP LLC, doing business as ALTUKA. Throughout the site, the terms “we,” “us,” and “our” refer to ORCALP LLC, operating under the ALTUKA brand. ORCALP LLC operates the website altuka.com and offers the information, tools, products, and services available through this site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, and purchasers.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use our website or purchase products from us.
SECTION 1 – ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for your minor dependents to use this site.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using our Services.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products, materials, finishes, colors, personalization options, and other product information as accurately as possible.
Because jewelry is photographed and displayed digitally, actual colors, reflections, proportions, and appearance may vary slightly depending on lighting, photography, screen settings, and device displays.
Product descriptions, prices, designs, personalization options, and availability may be changed without notice.
SECTION 3 – PERSONALIZED PRODUCTS
Many ALTUKA products are made or customized specifically according to information provided by the customer.
Customers are responsible for carefully reviewing all personalization information before submitting an order, including names, initials, dates, birth flowers, birthstones, sizes, and other customization details.
Personalized products will normally be produced according to the information submitted with the order. Once production has begun, changes or cancellations may not be possible.
Returns, exchanges, and refunds for personalized products are governed by our Return and Refund Policy.
SECTION 4 – ORDERS
Placing an order constitutes an offer to purchase the selected products. We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving payment problems, suspected fraud, pricing or listing errors, product availability, or personalization issues.
If we cancel an order after payment has been successfully processed, the applicable payment will be refunded.
Customers are responsible for providing accurate billing, shipping, contact, and personalization information.
SECTION 5 – PRICES AND PAYMENT
Prices are displayed in the currency shown on the website and may change without notice.
Applicable taxes, shipping charges, duties, or other charges, where applicable, may be calculated or disclosed during checkout.
Payment must be successfully authorized before an order can be processed.
SECTION 6 – SHIPPING AND DELIVERY
Processing and delivery times displayed on our website are estimates and are not guaranteed delivery dates.
Delivery may be affected by carriers, customs processing, weather, holidays, address issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Additional information regarding shipping and delivery is available in our Shipping Policy.
SECTION 7 – RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy.
Because many ALTUKA products are personalized or made specifically for an individual customer, different return or cancellation conditions may apply to personalized products.
Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.
SECTION 8 – JEWELRY CARE
Jewelry should be handled with reasonable care. We recommend gently wiping jewelry with a soft, dry cloth after wear, avoiding excessive water contact, and keeping jewelry away from chemicals, perfume, and lotion.
Natural wear and changes in appearance can occur over time depending on use, storage, environment, and care.
SECTION 9 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through the ALTUKA website, including brand elements, text, graphics, photographs, product presentations, designs, and other original content, is owned by or licensed to ALTUKA and is protected by applicable intellectual property laws.
Content from this website may not be copied, reproduced, distributed, modified, republished, or commercially exploited without authorization, except where permitted by applicable law.
SECTION 10 – THIRD-PARTY SERVICES
Certain features or services may be provided through third parties, including payment providers, shipping carriers, technology providers, and other service providers.
Use of third-party services may also be subject to the terms and policies of those providers.
SECTION 11 – SHOPIFY
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and Services to you.
Purchases made through the ALTUKA store are transactions between the customer and ALTUKA. Shopify provides technology and platform services supporting the operation of the store.
SECTION 12 – PRIVACY
Our collection, processing, and use of personal information are governed by our Privacy Policy.
Information necessary to process transactions may also be processed by Shopify and other service providers involved in payments, order fulfillment, shipping, fraud prevention, and operation of our store.
SECTION 13 – PROHIBITED USES
You may not use our website or Services for unlawful, fraudulent, abusive, malicious, or unauthorized purposes.
You may not attempt to interfere with the security or proper operation of the website, introduce malicious code, obtain unauthorized access, collect information unlawfully, or infringe the intellectual property or other rights of ALTUKA or third parties.
SECTION 14 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct errors and update information as permitted by applicable law.
SECTION 15 – DISCLAIMER AND LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, secure, or error-free.
To the maximum extent permitted by applicable law, ALTUKA will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 16 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold ALTUKA harmless from claims, liabilities, damages, or expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of the rights of another person or entity.
SECTION 17 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed and interpreted in accordance with applicable law, subject to any mandatory consumer protection rights that apply to you based on your jurisdiction.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The current version will be posted on this website. Changes will become effective as required by applicable law.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
ALTUKA
Email: support@altuka.com