Shipping policy

SHIPPING POLICY

Thank you for shopping with ALTUKA. Because many of our jewelry pieces are personalized and made to order, please allow time for both production and shipping.

ORDER PROCESSING & PRODUCTION

Most ALTUKA personalized jewelry is made specifically for you after your order is placed.

Production typically takes 1–5 business days. Certain personalized designs may require additional production time. Any product-specific processing time will be displayed on the relevant product page.

SHIPPING TO THE UNITED STATES

We currently offer shipping to customers in the United States.

Estimated shipping times after production:

Economy Shipping: approximately 7–10 business days
Express Shipping: approximately 1–3 business days

Please note that production time and shipping time are separate.

For example, an order requiring 1–5 business days of production will be shipped only after production is complete.

ORDER TRACKING

When tracking information is available, you will receive a shipping confirmation email with your tracking details after your order has been dispatched.

DELIVERY ESTIMATES

Shipping and delivery times are estimates and are not guaranteed. Delivery may occasionally be affected by carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.

CUSTOMS & IMPORT CHARGES

International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on applicable laws and regulations.

Any duties, taxes, or import charges that are not collected at checkout may be the responsibility of the recipient.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@altuka.com. Once an order has entered production or has been shipped, we may not be able to change the delivery address.

LOST OR DAMAGED PACKAGES

If your package appears to be lost in transit or arrives damaged, please contact us at support@altuka.com with your order number and relevant details so we can review the situation and assist you.

CONTACT

If you have any questions regarding your order or shipment, please contact us at:

support@altuka.com