Refund policy

Return & Refund Policy

At ALTUKA, most of our jewelry is personalized and made to order specifically for you. Please review all personalization details carefully before submitting your order.

Personalized & Made-to-Order Items

Because personalized items are created specifically according to the information provided by the customer, we generally cannot accept returns or exchanges for personalized products due to a change of mind, incorrect size selection, or errors in personalization details submitted by the customer.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery at support@altuka.com. Please include your order number, a description of the issue, and clear photos of the item and packaging where applicable.

We will review the issue and, when appropriate, provide a replacement, refund, or other suitable resolution.

Non-Personalized Items

If an item is not personalized or custom-made, please contact us before returning it. Items must be unused, unworn, and in their original condition. Returns sent without prior authorization may not be accepted.

Return Shipping

If a return is required because an item arrived damaged, defective, or incorrect, we will provide appropriate return instructions. For other eligible returns, return shipping costs may be the responsibility of the customer.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations

Because production may begin shortly after an order is placed, changes or cancellations cannot be guaranteed. Please contact us as soon as possible at support@altuka.com if you need to request a change or cancellation.

Contact

For questions regarding returns or refunds, contact us at support@altuka.com.